General
Booking Payments
Managing Payments on Bookings
Understanding Booking Payments vs Upsells
In DQ, booking payments and upsell items are handled separately to ensure clarity in reporting and operations.Booking Payments
- Paid in advance
- Typically includes:
- Cover charge
- Included drinks or items
Upsell Items
- Purchased during the guest’s visit
- Added via the table menu
- Includes any additional items the guest orders on the night
Important
Only staff with the “Manage Bookings” permission can make changes to booking details.We strongly recommend revoking this permission from anyone who is not explicitly authorised to:
- Modify bottle prices
- Adjust door charges
Setting Booking Payments
Booking payments are set in the “Details” section of a new booking in both the CMS and the Operations app.These payments can be adjusted by staff with the “Manage Bookings” permission.
Be aware that items added to a package are included in the total booking cost and their individual prices will not appear on the customer’s receipt.
Booking Payment Types
There are four fields used to collect booking payments:| Payment | Purpose | Details |
|---|---|---|
| Deposit | Paid in advance of the reservation (usually online) | Will not be shown in reporting if the “Hide Deposits from reporting” setting is ON. |
| Door Payment | The amount payable at the door | May be the cover charge or the remaining balance for a package. |
| Minimum Spend | The amount the table must spend during their visit | Does not include Deposit or Door Payment |
| Included Spend | Credit for use in the venue | Can offset door payments or deposits if paid upfront and are redeemable on purchases |