Details on how to get ready to start service in-venue, including checking bookings, assigning staff, and more.
REVIEW PRE-ARRANGED BOOKINGS
To plan for the service period, start by scanning upcoming bookings and reviewing table availability.
In the DQ Pro app, go to the Bookings tab. You’ll only see bookings related to the upcoming service period. For bookings more than 48 hours in the future, please log in to the CMS (see Managing Bookings).
To view payment details:
To prompt the booker to complete their guest list:
This sends an SMS or email to the booker with a link to complete and share the guest list.
To add or change an arrival time:
ADD LAST MINUTE BOOKINGS
If a booking wasn’t made online or needs to be added last-minute, you can create one using the DQ Pro app.
Creating a booking will trigger a confirmation via email or SMS. Communication preferences can be managed in the CMS.
ACTIVATE ROSTERED STAFF MEMBERS
To manage access and ensure system security, activate users at the start of their shift and deactivate them when they’re rostered off.
Follow the same steps to deactivate users.
While deactivated, users will not have access to any DQ Pro app functionality.
⚠️ Security warning: It may take up to 15 minutes for access to be revoked after a user is disabled.
ASSIGN STAFF TO TABLES
Assign staff to tables so they’re aware of their responsibilities and booking statuses.
Assigned staff will receive a notification in the DQ Pro app.