Managing Orders
Best Practices using the Orders Screen
Handling Orders
Orders appear in the Pending column before in the order of their arrival. The oldest is at the top.
It is recommended that when you start working on an order, you move it it the “In Preparation” column. Changes to an order’s status are shown to the waiter who placed the order via a Live Activity Notification on thier home screen. This also serves as an indication to your Dispense colleagues that the order is being attended to. At any time, there should be no more than 2-3 orders in the “In preparation stage.
As you take an order to a table, ensure you mark it as “Ready” before you depart.
Once you return to dispense, ensure that the order is marked “Delivered”.
Maintaining the workflow above ensures that eahc transiton is properly timestamped and that your colleagues are kept informed.
Angry Lines
As an order ages, an orange line will creep along the bottom of ther order card, becoming red as it reaches the right hand side.
The halfway point corresponds to 6 minutes. An order with a solid red line has been in a “Pending” or “In Preparation” state for more than 12 minutes.
Angry lines are designed to help dispense keep pace.