Door & Arrivals

When checking in a guest, you’ll need to find their booking and finalize and remaining payments or details.

DQ offers two ways to find a booking: Guest Search. In the bookings screen, select the “Search” field and type the guest’s first or last name. The search will filter out unrelated bookings, showing only those relevant to the party. QR code scan. If the Guest has a digital wallet pass, or email confirmation, you can scan the QR code on that pass to find the booking. Simply tap the “Scan” icon at the bottom right of the booking page to open the camera scanner.

Try to collect the complete guestlist at the door. This not only helps in creating a high-quality, detailed list but also aids in quickly identifying VIPs and monitoring for any potential troublemakers.

Ideally a guestlist should be confirmed ahead of the event (See Night Setup) but can also be completed at the front door without adversely affecting the guest experience or flow.

1. Access the Guests Option. As you’re checking the party in, open your event management app and simply tap on the “Guests” option. This is your starting point for adding guests on the spot.

2. Invite Guests via QR Code. Next, select the “Invite Guest” feature. This action will generate a QR code. Ask each member of the party to scan this QR code with their device. It’s a quick and straightforward process for them.

3. Check in each guest. Once each guest has been added to the guest list, you can check them in by tapping the “tick” symbol next to their name.

Once you’ve assessed the payment status, here’s how to collect outstanding payments.

Payment status is indicated by the colour of the booking cost at the bottom right of the booking tile. A red outline indicates that payments are still to be collected. A green outline indicates that the booking is fully paid.

To see more details about the payments made:

1. Tap on the booking.
2. Navigate to the “Payments” option
3. Collect any further payments by tapping “+ Payment” and selecting the payment method.

This is an important step as it helps inform the waiter assigned to the table that their party has arrived and starts the preparation of any pre-paid or included items.

Selecting Included Items: When you tap “Seat Guest” you will be prompted to select from items included in the package. For example, if the booker wishes to have some items delivered immediately, you can request these at this step.

Informing your colleagues. Seating a booking triggers a push notification to all DQ users assigned to that table.