Managing Payments
Managing payments from the Orders Screen (Bump Screen)
VIEW PAYMENT STATUS
Knowing whether an order is paid or requires payment will help you prioritize your workflow.
An order is paid when the payment badge at the bottom right of the order card is highlighted in Green. Even if a parital payment has been made, the badge will remain Grey until all payments are accounted for.
To view the payments on an order, tap anywhere on the order card. A page will slide from the righthand side with payments taken and a record of requests down the bottom.
ADDING PAYMENTS
To add a payment, tap on the order card to reveal the order details. Tap the “Unpaid +” button and select the payment method. If two or more tenders are required, select “Split Payment” up the top right.
The payment tender types are listed below:
| Payment Type | Function | Available to |
|---|---|---|
| Request Cash | Payment not collected. Sends a notification to Manager to collect cash. | Waiter, Manager |
| Take Cash | Confirm that cash has been accepted for an order | Manager |
| Request Card | Payment not collected. Sends a notification to Manager to collect card and mark payment as received. | Waiter, Manager |
| Take Card | Confirm that card has been accepted for an order | Manager |
| Card Reader | Send the transaction request to a connected Stripe or Dojo Terminal. | Waiter, Manager |
| Comp | Process the order without collecting the payment. | Manager |
| Request Comp | Request Manager’s permission to process the order without collecting the payment (Requires Manager approval via DQ) | Waiter, Manager |
| QR Pay | Accept Payment via Stripe Link | Waiter, Manager |
| Tap to Pay | Accept Payment via Card or Digital Wallet | Waiter, Manager |
| Add to Tab | Add to the guest’s tab for payment at a later time. | Waiter, Manager |
| Prepaid | Confirm that payment has been collected outside the DQ system. | Waiter, Manager |
CHANGING PAYMENTS
To change or refund a payment:
- Tap on the order card to reveal the order details.
- Scroll down the page until you find the incorrect receipt.
- Swipe left on the receipt and tap on the red “reverse button.
The payment will be removed (and where apprpriate, refunded) and you will be able to add another payment as outlined above.