1

VIEW PAYMENT STATUS

Knowing whether an order is paid or requires payment will help you prioritize your workflow.An order is considered paid when the payment badge at the bottom right of the order card is highlighted in green. If only a partial payment has been made, the badge will remain grey until the full amount is received.To view payments on an order:
  • Tap the order card to open the order details.
  • Scroll to the bottom of the page to see the list of transactions.
Hero Light
2

ADDING PAYMENTS

To add a payment:
  1. Tap the order card to view order details.
  2. Tap the “Unpaid +” button.
  3. Select a payment method.
If multiple payment types are needed, tap “Split Payment” in the top right corner.Hero Light

​
Available Payment Methods

Payment TypeFunctionAvailable To
Request CashSends a notification to a manager to collect cash.Waiter, Manager
Take CashConfirms that cash has been accepted for the order.Manager
Request CardSends a notification to a manager to collect a card payment and mark it as received.Waiter, Manager
Take CardConfirms that a card payment has been accepted for the order.Manager
Card ReaderSends the transaction to a connected Stripe or Dojo terminal.Waiter, Manager
CompProcesses the order without collecting payment.Manager
Request CompRequests manager approval to process the order without payment (approval required via DQ).Waiter, Manager
QR PayAccepts payment via Stripe Link.Waiter, Manager
Tap to PayAccepts payment via card or digital wallet.Waiter, Manager
Add to TabAdds the order to the guest’s tab for later payment.Waiter, Manager
PrepaidConfirms that payment was collected outside of the DQ system.Waiter, Manager
3

REFUND OR CHANGE A PAYMENT

If you have the [Accept Payments] permission, you can refund and reprocess a payment.Hero Light

​
To refund a payment:

  1. Locate the order you want to adjust.
  2. Tap the order card and scroll down to the list of transactions.
  3. Swipe left on the relevant transaction and tap the red “reverse” button.
The payment will be removed (and refunded if appropriate), and you can then add a new payment as described above.