Managing Payments

VIEW PAYMENT STATUS

Knowing whether an order is paid or requires payment will help you prioritize your workflow.An order is considered paid when the payment badge at the bottom right of the order card is highlighted in green. If only a partial payment has been made, the badge will remain grey until the full amount is received.To view payments on an order:

Tap the order card to open the order details.
Scroll to the bottom of the page to see the list of transactions.

ADDING PAYMENTS

To add a payment:

Tap the order card to view order details.
Tap the “Unpaid +” button.
Select a payment method.

If multiple payment types are needed, tap “Split Payment” in the top right corner.

Available Payment Methods

Payment Type	Function	Available To
Request Cash	Sends a notification to a manager to collect cash.	Waiter, Manager
Take Cash	Confirms that cash has been accepted for the order.	Manager
Request Card	Sends a notification to a manager to collect a card payment and mark it as received.	Waiter, Manager
Take Card	Confirms that a card payment has been accepted for the order.	Manager
Card Reader	Sends the transaction to a connected Stripe or Dojo terminal.	Waiter, Manager
Comp	Processes the order without collecting payment.	Manager
Request Comp	Requests manager approval to process the order without payment (approval required via DQ).	Waiter, Manager
QR Pay	Accepts payment via Stripe Link.	Waiter, Manager
Tap to Pay	Accepts payment via card or digital wallet.	Waiter, Manager
Add to Tab	Adds the order to the guest’s tab for later payment.	Waiter, Manager
Prepaid	Confirms that payment was collected outside of the DQ system.	Waiter, Manager

REFUND OR CHANGE A PAYMENT

If you have the [Accept Payments] permission, you can refund and reprocess a payment.

To refund a payment:

Locate the order you want to adjust.
Tap the order card and scroll down to the list of transactions.
Swipe left on the relevant transaction and tap the red “reverse” button.

The payment will be removed (and refunded if appropriate), and you can then add a new payment as described above.

Managing Orders Managing Dispense

Floor Flow

Dispense & Order Management

General

Managing Payments

Available Payment Methods

To refund a payment:

​Available Payment Methods

​To refund a payment:

Available Payment Methods

To refund a payment: