Managing Dispense
How to use the orders screen to manage an effective dispense
Overview
The DQ Orders page (sometimes referred to as a “Bump” screen) has been designed to optimize the preparation and delivery of orders to tables within the venue. This document provides an overview of the layout of the screen, best practices and how to customize it for your venue.
Order Status
When viewed on a tablet device, the bump screen shows three columns by default.
| Status | Description |
|---|---|
| For Approval | The order has been paid and is awaiting approval from a manager before it can be handled. |
| Pending | Order has been submitted but has not been attended. |
| In Preparation | Order is being prepared. |
| Ready | Order is on it’s way to the table. |
| Delivered | Order has been delivered and no further action is required. |
| Cancelled | The order was cancelled. |
Columns
While there are seven columns, we recommend that you show only [Pending], [In Preparation] and [Ready]. This will help you avoid being overwhelmed, and optimize the performance of the bump screen.
To hide columns, tap on the “Filter” icon at the top right of the orders page and select the columns you wish to show. Note that on a mobile device, you will only be able to select one at a time.
Locations & Filters
It is possible to further filter the orders that display on the bump screen. To access the filters and settings, tap on the “Filter” icon at the top right of the orders page.
| Filter | Description |
|---|---|
| Collections | Filter orders by those arising from one dispense or service area. |
| Table | Filter orders by one specific table. |
| Segment | Segments can help split orders based on their comtents. Please contact us to set up filters by segment. |
| My Orders | Show only orders placed by me. This is a useful setting for waiter users. |
| Paid Only | Only show orders that are fully paid or do not require payment. |
| Unaid Only | Only show orders that require payment. |