Ordering Flow
A quick overview of ordering and requesting included items
GETTING FAMILIAR WITH THE MENU
- Featured Items: Frequent use or popular items to be added quickly.
- Item Search: Find specific products.
- Guest & Booking Summary: Highlights key guest information and spend. Links to further information about the booking.
- Menu Categories: The top level category of items available to be ordered or requested.
- The ‘Package” category: An inventory of included or pre-paid items available to request as required.
- View Tab: A summary of the orders and payments made by the guest.
- View Guest: A summary of guest history, tags, and preferences.
REQUESTING PACKAGE ITEMS
In venues that use Packages, bookings may have included items which can be requested at any time. These items will appear in the “Package” category.
Depending on your venue’s preferred flow, some or all of these items will be requested when the guest checks in at the door. Any items not requested at the door will be available to order during service.
To request an included item:
- Tap the “tick” next to the item you wish to order.
- If applicable, adjust the quantity. For example, you may want one of the two bottles of champagne.
- Tap “REQUEST PACKAGE ITEMS” at the base of the screen.
REQUESTING MENU ITEMS
During the event, a table may require service items (fresh glasses, ice, mixers) as well as food and beverages. You should stay alert to your stock of glasses, ice, and mixers as these are impediments to consumption.
To request items:
- Navigate the menu, adding the items you wish to order to the cart.
- Tap “View Cart” at the base of the screen.
- From the Cart screen, you can adjust item quantities and add notes by swiping left or right on the item you wish to address.
- If payment is required, tap “Confirm Payment”; otherwise, tap “Request Now”.
When an order is placed, “Your order was successful” will be displayed on a banner at the top of the screen.
PAYMENTS
Some items require payment, or an intent of payment. Being accurate here ensures that your colleagues know how to handle the order after you have placed it.
| Payment Type | Function | Available to |
|---|---|---|
| Request Cash | Payment not collected. Sends a notification to Manager to collect cash. | Waiter, Manager |
| Take Cash | Confirm that cash has been accepted for an order | Manager |
| Request Card | Payment not collected. Sends a notification to Manager to collect card and mark payment as received. | Waiter, Manager |
| Take Card | Confirm that card has been accepted for an order | Manager |
| Card Reader | Send the transaction request to a connected Stripe or Dojo Terminal. | Waiter, Manager |
| Comp | Process the order without collecting the payment. | Manager |
| Request Comp | Request Manager’s permission to process the order without collecting the payment (Requires Manager approval via DQ) | Waiter, Manager |
| QR Pay | Accept Payment via Stripe Link | Waiter, Manager |
| Tap to Pay | Accept Payment via Card or Digital Wallet | Waiter, Manager |
| Add to Tab | Add to the guest’s tab for payment at a later time. | Waiter, Manager |
| Prepaid | Confirm that payment has been collected outside the DQ system. | Waiter, Manager |
GETTING HELP
DQ has inbuilt support requests to get help for requests that cannot be made via the menu.
On the menu and booking pages, you will notice a button with three dots at the bottom right. There are three prompts from the menu page and two from the bookings page.
The function of the support requests is outlined below.
| Prompt | Action | Can be accepted by |
|---|---|---|
| Call Runner | Notifies Runner users that support is required at a specific table, by the staff member who requested it. | Runner |
| Call Manager | Notifies Manager users that support is required at a specific table (or door), by the staff member who requested it. | Manager |
| Call Security | Notifies Runner and Manager users that support is required at a specific table (or door), by the staff member who requested it. | Manager |