1

GETTING FAMILIAR WITH THE MENU

  • Featured Items: Frequent use or popular items to be added quickly.
  • Item Search: Find specific products.
  • Guest & Booking Summary: Highlights key guest information and spend. Links to further information about the booking.
  • Menu Categories: The top level category of items available to be ordered or requested.
  • The ‘Package” category: An inventory of included or pre-paid items available to request as required.
  • View Tab: A summary of the orders and payments made by the guest.
  • View Guest: A summary of guest history, tags, and preferences.
2

REQUESTING PACKAGE ITEMS

In venues that use Packages, bookings may have included items which can be requested at any time. These items will appear in the “Package” category.

Depending on your venue’s preferred flow, some or all of these items will be requested when the guest checks in at the door. Any items not requested at the door will be available to order during service.

To request an included item:

  1. Tap the “tick” next to the item you wish to order.
  2. If applicable, adjust the quantity. For example, you may want one of the two bottles of champagne.
  3. Tap “REQUEST PACKAGE ITEMS” at the base of the screen.
3

REQUESTING MENU ITEMS

During the event, a table may require service items (fresh glasses, ice, mixers) as well as food and beverages. You should stay alert to your stock of glasses, ice, and mixers as these are impediments to consumption.

To request items:

  1. Navigate the menu, adding the items you wish to order to the cart.
  2. Tap “View Cart” at the base of the screen.
  3. From the Cart screen, you can adjust item quantities and add notes by swiping left or right on the item you wish to address.
  4. If payment is required, tap “Confirm Payment”; otherwise, tap “Request Now”.

When an order is placed, “Your order was successful” will be displayed on a banner at the top of the screen.

4

PAYMENTS

Some items require payment, or an intent of payment. Being accurate here ensures that your colleagues know how to handle the order after you have placed it.

Payment TypeFunctionAvailable to
Request CashPayment not collected. Sends a notification to Manager to collect cash.Waiter, Manager
Take CashConfirm that cash has been accepted for an orderManager
Request CardPayment not collected. Sends a notification to Manager to collect card and mark payment as received.Waiter, Manager
Take CardConfirm that card has been accepted for an orderManager
Card ReaderSend the transaction request to a connected Stripe or Dojo Terminal.Waiter, Manager
CompProcess the order without collecting the payment.Manager
Request CompRequest Manager’s permission to process the order without collecting the payment (Requires Manager approval via DQ)Waiter, Manager
QR PayAccept Payment via Stripe LinkWaiter, Manager
Tap to PayAccept Payment via Card or Digital WalletWaiter, Manager
Add to TabAdd to the guest’s tab for payment at a later time.Waiter, Manager
PrepaidConfirm that payment has been collected outside the DQ system.Waiter, Manager
5

GETTING HELP

DQ has inbuilt support requests to get help for requests that cannot be made via the menu.

On the menu and booking pages, you will notice a button with three dots at the bottom right. There are three prompts from the menu page and two from the bookings page.

The function of the support requests is outlined below.

PromptActionCan be accepted by
Call RunnerNotifies Runner users that support is required at a specific table, by the staff member who requested it.Runner
Call ManagerNotifies Manager users that support is required at a specific table (or door), by the staff member who requested it.Manager
Call SecurityNotifies Runner and Manager users that support is required at a specific table (or door), by the staff member who requested it.Manager
Door & ArrivalsClosing