User Management
Managing acess by staff and measuring performance.
You can find the User Management section by clicking on the “Staff” tab in the left hand menu.
Managing Users
You can disable or enable users by clicking on the toggle switch next to their name. Disabled users will not be able to log in to the DQ Pro app. You can also reset a user’s password or delete them by clicking on the three dots next to their name.
Once you have selected a user you can view further details about their performance. Reported metrics include:
Average seating value,
Revenue introduced,
Bookings introduced,
Upsell rate,
Estimate of commission earned,
Number of call manager, call security, call runner requests,
Number of orders,
Average order turnaround,
Number of guests served
There are two reporting sections, a long term and a short term. You can update the short term selection by using the date selector in the bottom right corner.
Creating a User
When adding a new user you must first select their user type and then enter the required fields.
User fields are as follows.
| Property | Description | required |
|---|---|---|
| Name | A human readable name | yes |
| Phone Number | The users phone number | yes |
| The users email | required only for admins |
Roles
There are four default operational roles in DQ. Admin, Manager, Waiter, Runner
Admin
Admins (by default) have full access to the system. They can create and edit users, change venue settings and parameters and view reports and data. Admins are the only user with access to the backend CMS.
Manager
Managers (by default) have full access to the app for operational purposes. They can view all orders and reports for trading period. They can also assign users, send messages, manage and refund all payments.
Waiter
Waiters (by default) have access to the app, and can view and place orders and for the table/s they are assigned to. They can view booking and guest information relating to the tables they are assigned to. They can also cancel their own orders and void items providing a payment has not been taken.
Runner
Runners (by default) have access to the app to view orders and manage orders. They cannot make orders or close out tablets. They can also accept runner requests from waiters.
Permissions
The standard roles described previously can be customised to suit the access levels you prefer for your team. More details about the specific access each permission provides to a user can be found here.
Customising Default Permissions
On the “Staff” page of the CMS, users are organized according to their role type.
To modify a role’s permissions, click on the three dots located to the right of the User Type. This will allow you to enable or disable permissions for users.
Adding New Role Types
You can add new role types to expand or restrict the permissions of some staff members.
To add a new role type, navigate to the base of the “Staff” page of the CMS and select “Add new role”. You will be able to provide a new, description and set permissions.
Changing Roles
You can move users between roles in the “Staff” page of the CMS.
Select the user you wish to change and select “Change Role” under their name. The new role will apply to that user instantly.