Waiter/Attendant

When the guest is checked in at the door, the waiter assigned to their table will receive a notification via the DQ Pro app. By tapping on this notificaiton, the waiter can view information about the booking such as included items, minimum spends or guest lists. If the guest has visited before, helpful metrics, tags and purchase history can also be viewed.

The waiter should focus first on any included items. Included items will apppear under the “Package” menu category. Orders for other items can be placed for the table at any time by navigating the menu and following checkout prompts.

At checkout, the waiter may choose to take payment using Tap to Pay or other digitial payment methods. Alternatively, they may request to have a manager collect cash, pay wth a card or approve a request to ‘comp’ the order.

In the case that the guest requires extra attention or the waiter needs assistance, they can request a manager to come to the table by tapping the orange support button at the bottom right of their screen.

All managers will be notified of this request via notification. A notification will also appear on the Tables and Notifications pages. When the request is accepted, the user who did so will be named in the Notifications tab.

A waiter should keep an eye on mixers and glasses and request these as appropriate to ensure no distuption to consumption by the guest. For all other requests, the waiter may request that a runner attend the table using the orange support button at the bottom right of thier screen.

At the end of the night, the waiter should close the table. If any payments are outstanding, a manager will be alerted to attend the table once the tender type is selected. Tables cannot be closed until all payments are accounted for.