> ## Documentation Index
> Fetch the complete documentation index at: https://help.getdqd.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ordering Flow

> A quick overview of ordering and requesting included items

<Steps>
  <Step title="GETTING FAMILIAR WITH A BOOKING">
    <img src="https://mintcdn.com/dq/1bWQeZ8p50pfJ51C/images/table-nav.png?fit=max&auto=format&n=1bWQeZ8p50pfJ51C&q=85&s=697f473b784b7b21c497545a10b63fcc" alt="Hero Light" width="1640" height="689" data-path="images/table-nav.png" />

    * **Tile 1 – Guest Summary**: If a guest is selected, key information is displayed here. If a guest hasn't been assigned to the booking, tap this tile to select or create one.
    * **Tile 2 – Booking Summary**: Displays essential booking information. Tap this tile to access booking setup, payments, and guest list details.
    * **Tile 3 – Tab**: Shows the booking’s total spend and payment status. Tap to view the live receipt.
    * **Tile 4 – Guest List**: Indicates how many guests have arrived vs. how many are included in the package. Tap to view the full guest list.
    * **Details**: Shows items included in the booking price. These can be requested at any time and do not add to the total cost.
    * **Item Search**: Search for specific items by name or tag.
    * **Menu Categories**: The top-level categories of items available for ordering or requesting.
  </Step>

  <Step title="REQUESTING PACKAGE ITEMS">
    If your venue uses packages, some bookings may include items that can be requested during the event. These items will appear under the **"Details"** category.

    <img src="https://mintcdn.com/dq/1bWQeZ8p50pfJ51C/images/table-menu.png?fit=max&auto=format&n=1bWQeZ8p50pfJ51C&q=85&s=f064a11e0915f2777798d50abf5c254a" alt="Hero Light" width="1290" height="2796" data-path="images/table-menu.png" />

    Depending on your venue’s flow, some or all included items may be requested when the guest checks in. Items not requested at the door remain available for order during service.

    ### To request an included item:

    1. Tap the **tick** next to the item you wish to order.
    2. If applicable, adjust the quantity (e.g., one of two bottles of champagne).
    3. Tap **"REQUEST PACKAGE ITEMS"** at the bottom of the screen.
  </Step>

  <Step title="REQUESTING MENU ITEMS">
    During the event, tables may need additional service items like fresh glasses, ice, mixers, as well as food and beverages.

    > ⚠️ Stay alert to your table's supply of glasses, ice, and mixers — these can become blockers to consumption and service.

    ### To request items:

    1. Browse the menu and add desired items to the cart.
    2. Tap **"View Cart"** at the bottom of the screen.
    3. In the Cart screen, you can:
       * Adjust item quantities
       * Add notes by swiping left or right on an item
    4. If payment is required, tap **"Confirm Payment"**. Otherwise, tap **"Request Now"**.

    After placing an order, a banner at the top of the screen will confirm: **"Your order was successful."**
  </Step>

  <Step title="PAYMENTS">
    Some items require either payment or a record of payment intent. Accurately logging payment ensures your colleagues know how to proceed after the order is placed.

    <img src="https://mintcdn.com/dq/1bWQeZ8p50pfJ51C/images/payment-type.png?fit=max&auto=format&n=1bWQeZ8p50pfJ51C&q=85&s=4165c132f92ba30544b93c3c37d38152" alt="Hero Light" width="1125" height="2436" data-path="images/payment-type.png" />

    ### Payment Types:

    | Payment Type | Function                                                                                         | Available to    |
    | ------------ | ------------------------------------------------------------------------------------------------ | --------------- |
    | Request Cash | Payment not yet collected. Notifies a manager to collect cash.                                   | Waiter, Manager |
    | Take Cash    | Confirms that cash has been collected.                                                           | Manager         |
    | Request Card | Payment not yet collected. Notifies a manager to collect a card payment and mark it as received. | Waiter, Manager |
    | Take Card    | Confirms that a card payment has been collected.                                                 | Manager         |
    | Card Reader  | Sends the payment request to a connected Stripe or Dojo terminal.                                | Waiter, Manager |
    | Comp         | Processes the order without collecting payment.                                                  | Manager         |
    | Request Comp | Requests manager approval to process the order without payment (requires DQ manager approval).   | Waiter, Manager |
    | QR Pay       | Accepts payment via Stripe Link.                                                                 | Waiter, Manager |
    | Tap to Pay   | Accepts payment via card or digital wallet.                                                      | Waiter, Manager |
    | Add to Tab   | Adds the order to the guest’s tab for later payment.                                             | Waiter, Manager |
    | Prepaid      | Confirms that payment was made outside of the DQ system.                                         | Waiter, Manager |
  </Step>

  <Step title="GETTING HELP">
    DQ has built-in support request options for needs that can't be met directly through the menu.

    You’ll find a **three-dot menu** at the bottom right of both the **menu** and **booking** screens. From here, you can initiate support requests.

    ### Available Prompts:

    | Prompt        | Action                                                                                                        | Can Be Accepted By |
    | ------------- | ------------------------------------------------------------------------------------------------------------- | ------------------ |
    | Call Runner   | Notifies runner users that help is needed at a specific table. Support options can be customized via the CMS. | Runner             |
    | Call Manager  | Notifies manager users that help is needed at a specific table or door.                                       | Manager            |
    | Call Security | Notifies both runners and managers that security is required at a specific table or door.                     | Manager            |
  </Step>
</Steps>