> ## Documentation Index
> Fetch the complete documentation index at: https://help.getdqd.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Door & Arrivals

> Checking in a booking at the front door.

<Steps>
  <Step title="IDENTIFY THE GUEST">
    When checking in a booking, you’ll need to locate the guest’s booking details and finalize any remaining payments.

    DQ offers two ways to find a booking:

    * **Guest Search**: In the Bookings screen, select the **Search** field and type the guest’s name or cell phone number. The list will filter to show only matching bookings.

    * **QR Code Scan**: If the guest has a digital wallet pass or email confirmation, you can scan the QR code. Simply tap the **Scan** icon at the bottom right of the booking page to open the camera scanner.

    <img src="https://mintlify.s3.us-west-1.amazonaws.com/dq/images/identify-guest-2.png" alt="Hero Light" />
  </Step>

  <Step title="CONFIRM THE GUEST LIST">
    <Tip>
      Try to collect the complete guest list at the door. This helps build a detailed record, identify VIPs, and monitor for any potential troublemakers.
    </Tip>

    Ideally, the guest list should be confirmed ahead of the event (see **Night Setup**), but it can also be completed at the door without disrupting the guest experience.

    1. **Access the Guests section**: While checking in the party, open the booking and go to the **Guests** tab.

    2. **Invite guests via QR code**: Tap **"Guest Invite with QR Code"** to generate a QR code. Ask each guest to scan it with their device — it’s quick and simple.

    3. **Check in each guest**: Once a guest is added, tap the **tick** symbol next to their name to check them in.

    <img src="https://mintcdn.com/dq/1bWQeZ8p50pfJ51C/images/confirm-gl.png?fit=max&auto=format&n=1bWQeZ8p50pfJ51C&q=85&s=e08088dc4f7fd10ad1f6a20562d8d295" alt="Hero Light" width="828" height="1792" data-path="images/confirm-gl.png" />

    <Tip>
      You can add anonymous guests by tapping **"Manual Add Guest"** and selecting **"Anonymous Guest"**. Anonymous guests can be switched for named guests later and help you track table capacity.
    </Tip>
  </Step>

  <Step title="COLLECT OUTSTANDING PAYMENTS">
    Once you’ve assessed the payment status, you can collect any outstanding payments.

    The **payment status** is indicated by the color of the booking cost at the bottom right of the booking tile:

    * **Red outline**: Payment still required
    * **Green outline**: Fully paid

    To view payment details, go to the **Payments** tab. Tap **"+ Unpaid"** to collect payment and choose the payment method.

    <Tip>
      Built-in methods like **QR Pay** and **Tap to Pay** offer faster and more secure transactions at this stage.
    </Tip>
  </Step>

  <Step title="SEAT GUEST">
    Seating a guest is an important step — it notifies the assigned waiter and begins preparation of any pre-paid or included items.

    ### Selecting Included Items

    When you tap **"Seat Guest"**, you’ll be prompted to select items included in the package. If the booker wants some items delivered immediately, request them here.

    ### Informing Your Colleagues

    Seating a booking sends a push notification to all DQ users assigned to that table.

    <img src="https://mintcdn.com/dq/1bWQeZ8p50pfJ51C/images/seat-guest-2.png?fit=max&auto=format&n=1bWQeZ8p50pfJ51C&q=85&s=447f8d8e803c788580eb2fc81ad0d7ee" alt="Hero Light" width="1290" height="2796" data-path="images/seat-guest-2.png" />
  </Step>
</Steps>