> ## Documentation Index
> Fetch the complete documentation index at: https://help.getdqd.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Runner/Dispense

> An organized and accurately deployed dispense team is the backbone of effective bottle service operations.

<Steps>
  <Step title="Orders / Requests Received">
    Runners should be dedicated to handling orders and staff requests that appear on the **Orders** screen (also known as the **Bump Screen**) in the dispense area. Ideally, this screen should remain visible at all times on a tablet device, with orders processed in a **first-in, first-out** manner.

    Order cards display the contents of each order along with its payment status.\
    Runners may also receive requests from waiters and managers during service.
  </Step>

  <Step title="Payment Taken (Optional)">
    If granted payment permissions, runners can assign payment receipts to orders.

    A **fully paid** order is indicated by a solid **green badge** showing the amount and payment method.
  </Step>

  <Step title="Orders Ready">
    As runners handle an order, they should update its status appropriately:\
    **"In Preparation" → "Ready" → "Delivered"**

    Waiters who placed the orders will receive **live activity notifications** as the order status changes and can communicate with the runner if needed.

    DQ automatically records the time spent in each order status to help calculate average turnaround times during service.

    <Card title="Learn more about the Bump Screen" icon="tablet" href="/operations/dispense/managing-orders" />
  </Step>

  <Step title="Orders Delivered">
    In an efficient venue, the target is an average **order turnaround of 3 minutes or less**.

    Wait times are visually displayed to runners via a **colored progress line** at the bottom of each order card, which completes its journey over **12 minutes**.
  </Step>
</Steps>

<br />

***

### Learn more about what's available to you in the mobile app:

<Card title="Mobile App" icon="mobile" href="/operations/floor/night-setup">
  For in-service use and operations such as ordering, payments, and communication.
</Card>